This comes from the “our problem is your problem too” file.
Oregon Revenue Department said today it has experienced an interruption in fax service, affecting taxpayer communications to two of the agency’s key return processing units.
Since Friday, March 1, afternoon, the agency said it has received 644 fax submissions to its Electronic Funds Transfer Unit and Suspense Unit that were incomplete due to service problems.
“Taxpayers sending the faxes would have every reason to think they had a successful transmission, but we received a distorted or partial image,” Policy and Systems Manager Megan Denison said in a statement.
Tax collectors are asking customers who recently used the affected lines to resend their faxed information as soon as possible. The agency can identify the senders of about a quarter of the failed faxes and will attempt to contact them, Denison said.
Taxpayers attempting to use the unit’s fax numbers (503-945-8786 and 503-945-8009) will receive a recorded message that the line has been disconnected and is no longer in service. Revenue has set up an alternate fax number (503-945-8584) that should be used until further notice.
The state said taxpayers who sent a fax to EFT using 503-947-2016 between Friday afternoon and Monday evening need to resend their fax using either that number or alternate number 503-345-2353.
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